As most businesses will be looking to cut down costs on the way to a post COVID-19 recovery, many are looking into job outsourcing as a potential solution.
Now more than ever, small to medium sized businesses (SMBs) will find it impossible to install its own in-house IT infrastructure. In fact, many might even find it necessary to eliminate renting an office space and possibly, cut down the size of its workforce at some future date.
Most SMBs are now considering collaborating with a job outsourcing firm that can provide them with the most cost-efficient solutions. Still, SMBs are advised to choose an outsourcing firm not only on the basis of affordable costs; but should also consider the quality of services offered as cost-saving alternative.
Nowadays, most job outsourcing firms invest in technologies that enable them to provide better support services at relatively low costs. The most basic of the technologies used by reputable outsourcing firms are those that allow process automation, social media management and connection, and cloud computing.
How Automation Technologies Bring Down Cost of Outsourced Jobs
The most common example of AI for automating processes is one that enables a company to combine the work processes being carried out by different departments; such as Accounting, Budget, Human Resources and/or Corporate Planning for Production Costing and Financial Projections.
In having a centralized statistical data retrieval system, a job outsourcing company that takes on work for back office transactions, will be able to produce data that are usually required as reports from other departments.
Social Media Management and Connection
Since platforms for social media connection is one of the most widely used by consumers, technologies for managing social media connection and communication, are likewise being used as tools of the trade by outsourcing companies. After all, consumers today greatly appreciate businesses that have multi-channel communications system.
Social media has attained recognition as a game changer, as the different social media platforms allow businesses to gather a wealth of data about consumers. That being said a call center software program must have the ability to connect to customers in real-time via mobile applications, by landline and through social media platforms.
Cloud Computing Technologies
A study conducted by Forbes revealed that about 77% of businesses that outsource, prefer companies that have computing technologies that operate in the cloud, even in part. Mainly because a cloud computing platform, adopts virtual storage, and eliminates the need to access different data centers, procure computer hardware and software, as well as hire and train employees in applying such technologies.
What Call Center Outsourcing Firm 31West Offers
31West (https://www.31west.net), a global and onshore call center outsourcing firm, employs call center talents, administrators, managers and uses technologies in handling and managing customer services, whilst using the best outsourcing support by way of Linux server.
Additionally, the firm’s computing technology enables the company to provide IT assistance and back-office support.